Legal Notice

1. Publisher information

This website is the property of SAS ACE HOTEL HOLDING with a share capital of €6,776,930 & registered with the RCS CLERMONT-FERRAND - N° 509 467 320 and whose registered office is at 6 Allée Evariste Galois 63000 CLERMONT-FERRAND. N° tva : FR35 509467320- Tel. 04 73 19 96 69 Fax : 04 73 19 96 83

The content included in the ACE HOTEL website (including information, data, images, graphics, reports, analyses, other website content) is the exclusive property of ACE HOTEL HOLDING, all rights reserved.

The ACE HOTEL SIMPLEMENT BIEN and ACE HOTEL TRAVEL brands are registered trademarks and the exclusive property of ACE HOTEL HOLDING.

If you have any suggestions, information or comments about this site, please write to the webmaster at the following e-mail address:

2. General information and management of personal data

Your e-mail address (which has been voluntarily registered) will only be used to forward our reply to your question. Under no circumstances will it be communicated to third parties unless we are obliged to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of rights of defence, etc.).

Furthermore, and as indicated in our personal data protection and cookie management charter, the personal data collected concerning you is intended for ACE HOTEL HOLDING.
In order to carry out the processing operations listed in our charter, we are required to share your data, giving access to authorised personnel duly empowered for this purpose, namely:

Our internal departments: Human Resources, Payroll, Accounting, Internal Communications, Marketing, etc.


  • The sub-contractors in question are subject to an obligation of confidentiality and may only use your data in accordance with our contractual provisions and applicable legislation. Apart from the cases set out above, we undertake not to sell, rent, transfer or give access to your data to third parties without your prior consent, unless we are obliged to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of rights of defence, etc.).

  • The personal data we collect is kept for no longer than is necessary for the purposes for which it was collected and for a maximum of 3 years from the date your question was submitted, unless you exercise your right to delete the data concerning you under the conditions described below;

The data we collect about you is not intended to be transferred outside the European Union. However, if this should be the case, we guarantee that, in the event of your data being transferred abroad and particularly outside the European Union, we will implement all appropriate measures to guarantee a sufficient level of protection for your data, such as:

  • Choose "safe" countries, i.e. those offering a high level of protection for your data;

  • Request the necessary authorisations from the supervisory authority prior to any data collection, if this is required in certain countries;

  • Obtain guarantees of security and confidentiality from subcontractors, for example, by imposing strict contractual clauses, reserving the right to monitor them regularly and carrying out audits.

At the end of the process, if the data collected is no longer necessary for the purpose for which it was collected :

  • we undertake to contact you again to find out whether or not you wish to continue to receive commercial solicitations;

  • failing this, the data will be archived and made anonymous or destroyed.

Pursuant to Law no. 78-17 of 6 January 1978 on data processing, data files and individual liberties, as amended and in its current version, and General Regulation no. 2016/679 on data protection (RGPD), you have the right to modify and delete data concerning you.

To do so, you are free, at any time, to exercise your right of access to the data concerning you and to have them rectified by contacting : ACE HOTEL HOLDING - Monsieur Le Délégué à la Protection des Données - 6 Allée Evariste Galois, 63000 Clermont Ferrand. Or, by e-mail:

To do so, please send a letter or e-mail signed by the person making the request and accompanied by proof of identity (national identity card or passport) bearing the signature of the person exercising his/her right.

For more information, see the "data protection policy" page.

3. Technical information

Site creation
5 rue Jean Rochon
63000 Clermont-Ferrand

610 22nd Street, Suite 315,
San Francisco, CA 94107

Viewing and consulting the site pages
We recommend that you consult these pages with the following main Internet browsers: Google Chrome 84, Mozilla Firefox 79, Microsoft Edge, Safari 13.

Printing site pages
All the pages on the site are available in a format compatible with printing.

Some documents are available in PDF format. To open, view and print them, you will need the Acrobat Reader module from Adobe. You can download it by clicking here.

4. Legal information - general conditions of use

Users of the site undertake to comply with the following rules:

This site is intended to be the official site of ACE HOTEL HOLDING.

Updates are periodically provided by ACE HOTEL HOLDING or ULTRŌ and the information may be modified by ACE HOTEL HOLDING or ULTRŌ at any time without notice.

The publisher cannot guarantee the accuracy of all the information contained on the site. However, the publisher will endeavour to disseminate accurate and up-to-date information, as well as to correct any errors or omissions that are brought to its attention.

ACE HOTEL HOLDING shall not be liable for any inaccuracies, errors or omissions in the content of the Site and shall not be liable for any damages, whether direct or indirect, special or consequential, arising out of access to, use of or reliance on the content of the Site.

In addition, ACE HOTEL HOLDING is not responsible for the operation of this Site by third parties.

Any communications or messages sent by users by e-mail will be treated as non-confidential by ACE HOTEL HOLDING and ACE HOTEL HOLDING will have no obligation of any kind with respect to such matters. ACE HOTEL HOLDING reserves the right to use this material for commercial or communication purposes.

Anyone visiting the site is advised that the information on this site may only be downloaded for personal, non-commercial use and that he or she must not copy or modify it.

Creation of hypertext links
It is possible to create a link to the site without the express authorisation of the publisher, on the sole condition that this link opens a new Internet browser window. However, the publisher reserves the right to request the removal of any link that it considers to be inconsistent with its editorial policy.

Photographic credits
The photographs on this site may not be reproduced in any way.

Use of cookies
Users of this site are informed that, when they access this site, information may be temporarily stored in their memory or on their hard drive in order to facilitate navigation of the site. Users of this site acknowledge that they have been informed of this practice and of the means available to them to oppose it. See the "Cookie management" page.

5. General terms and conditions of sale ACE Hôtel

These General Terms and Conditions of Sale are governed by French law.

Payment must be made in full to the hotel on arrival. Prices do not include tourist taxes. A invoice will be issued for all services consumed.

Guarantee policy:
For all bookings and arrivals (before or after 6pm), the booking must be confirmed by sending a confirmation email or by providing a bank card number and its validity date on the date of the start of the stay - Except Special Mention.

Cancellation period:
In the case of a confirmed reservation for an arrival after 6 p.m., cancellations must be made before 6 p.m. on the same day at the latest, directly with the hotel.

In the event of a no-show by the customer due to stay at the hotel and failure to cancel within the aforementioned time limit, the service booked will be invoiced in the name of the company or the person (in the case of a personal booking) for whom the booking was made, up to the amount of the first night's stay at the hotel's rate inclusive of tax.

A special "no show" note will appear on the invoice.

Cancellation and modification of a reservation by the hotel
If there are no rooms available at the hotel on the arrival of the booked customer, the hotel reserves the right to provide accommodation elsewhere under the best possible conditions. In this case, the cost of the transfer will be borne by the hotel and customers will not be entitled to claim any compensation of any kind or for any reason whatsoever.
The hotel may release itself from its obligations or suspend the performance thereof if it finds itself unable to fulfil them due to the occurrence of an event beyond its control or beyond its control, as well as in the event of force majeure, and in particular in the event of total or partial destruction of the hotel, strike, disaster, fire, internal or external technical accident and, in general, in the event of any event preventing the proper performance of the service.

Check-in time: The room is available from 16:00.
Check-out time: The room must be vacated by 11:00 at the latest.
The customer accepts and undertakes to use the room with good manners. Any behaviour contrary to good morals and public order will lead ACE HOTEL to ask the customer to leave the establishment without any compensation or refund if payment has already been made.
The Customer undertakes to comply with all instructions, in particular those concerning safety and the rules and regulations of the establishment.

Non-smoking hotels:
We remind our customers that our hotels are non-smoking. In the event of non-compliance with the regulations in force, a charge of €150 will be made to restore the room to its original state (cleaning of carpets, curtains and air purification), as will any accidental activation of the smoke detectors, which are all connected to the fire control centre.

Personal information:
The information requested at the time of booking is essential for the proper processing of the request. Consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. For more information: Bloctel. We also invite you to consult our personal data protection and cookie management charter.

ACE HOTEL offers wifi internet access. The client-user undertakes to ensure that the computer resources made available to him/her are not used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, audiovisual musical works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorisation is required.

ACE HOTEL has a video surveillance system in the common areas of the building and in the car park.

Any complaint should be sent by e-mail to the customer service department at the following address, or by post to the following address: Ace hôtel Holding 6 allée Evariste Galois 63000 CLERMONT FERRAND. After contacting customer service and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below at the postal address:

Tourism and Travel Mediation
BP 80 303 75 823
Paris Cedex 17

In the event of failure, disputes shall be brought before the competent French courts in the place of the registered office of ACE HOTEL, including payment disputes and other recovery procedures.

6. General regulation on the protection of personal data

Click here to consult our Personal Data Protection and Cookie Management Charter.

Last updated on 18 January 2024